Job Description

The successful candidate must be bilingual in Spanish and English and must have the ability to multitask, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. Promptly greets, registers and assigns rooms to guests. Issues room key to guest and informs hotel’s features to guest;

• Answers telephones and transfers calls, takes messages and answers inquiries;

• Retrieves bill, collects payment and makes changes for the guests;

• Makes and confirms reservations;

• Allows guest access to safety deposit box;

• Verity’s accuracy of information in room bucket;

• Complies with all La Posada Hotel Accounting procedures;

• Assumes MOD responsibilities as needed;

• Ensures completion of night audit checklist;

• Is responsible for making sure the daily sales report is completed daily and in balance at all times;

• Is responsible for the training of all audit staff personnel on all aspects of night audit and customer services;

• Ensures the Accounting department is aware of all audit discrepancies and daily sales report challenges;

• Maintains open communication with the Accounting department;

• Maintains a clean and professional workplace appearance and

• Projects a professional image through appearance and conduct.
  
  

Supervisory Responsibilities

Manages hotel while on shift, makes necessary judgments when needed and will advice Executive Committee.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate’s degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Human Resource systems; Internet Explorer, Outlook Internet software; Buy Efficient Order processing systems; ADP Payroll systems; Spreadsheet software and Word Processing software.

Other Skills and Abilities

Ability to speak, read and write in English and Spanish.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.

Must apply in person at the Human Resources Department of La Posada Hotel. No phone calls will be accepted.

Job Description and Requirements

The successful candidate must be bilingual in Spanish and English and must have the ability to multitask, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

Guest Service Agents are responsible for greeting and registering the guest

Providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay

Making and modifying reservations

Answering phones and directing calls to all proper departments

Front Office Associate must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests

Must apply in person at the Human Resources Department of La Posada Hotel. No phone calls will be accepted.

Job Overview

The purpose of this position is to interact with our guests and ensure they have a great experience when dining at Zaragoza Grill. Restaurant Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, servers are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed. Servers are expected to have some basic restaurant/serving knowledge.

General Responsibilities

• Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.

• Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items…etc.

• Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks.

• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.

• Prepare mixed drinks for service to your customers table.

• Properly open and pour wine at the tableside.

• Obtaining revenues, issuing receipts, accepting payments, returning the change.

• Performing basic cleaning tasks as needed or directed by supervisor.

• Filling in for absent staff as needed.

• Assisting with special events as needed.

• Greet all guests and owners warmly with an appropriate greeting.

• Adhere to grooming and appearance standards consistently.

• Understands and can communicate products and services available at the hotel.
  
  

Preferred Job Qualifications

Education:

High school diploma or equivalent preferred.

Experience:

Previous serving experience required.

Excellent oral communication skills required.

Positive interpersonal skills required.

Must speak English fluently and be able to write in basic English. Spanish speakers are also a big plus.

License/Qualifications:

Will be required to take food handlers certification, among others.

Must apply in person at the Human Resources Department of La Posada Hotel. No phone calls will be accepted.

Job Overview

Air-conditioning and Cooler Technician or A/C Technician is responsible in conducting maintenance check and repairs for air-con and other cooling or heating system.

General Responsibilities

• Conduct maintenance check for air-con, heaters and coolers

• Install Air-con and heaters.

• Repair damage and dysfunctional air-con, heaters and coolers

• Check its functions and status

• Fix and check backage type and Split type

• Change spare parts

• Encode the reported damage of the air-con, heaters or cooler

• Check the its major parts (i.e. Freon)

• Conduct daily routine for inspections

• Check leakage

Skills and Competency Requirements

• Must have wide knowledge and skills in repairing different kinds of Air-Cons and Cooling, heating systems

• Must have knowledge in trouble shooting

• Ability to detect damages and malfunctions

• Must have wide knowledge in backage and Split type for installation of Air-cons and Coolers

• Know how to change spare parts

• Must have good communication skills

Must apply in person at the Human Resources Department of La Posada Hotel. No phone calls will be accepted.

Job Overview

Troubleshoot and conduct diagnostics on both A/C & Refrigeration equipment.

Be able to complete minor repairs on both A/C & Refrigeration equipment

General Responsibilities

• Commercial kitchen equipment maintenance and repairs. i.e. Stoves, fryers, flattops, salamanders, ovens and all other types of equipment normally found in a commercial kitchen environment.

• Commercial laundry equipment maintenance and repairs. i.e. Commercial washers, driers and ironers and all other types of equipment normally found in a commercial laundry environment.

• Prioritize, organize and complete work orders.

• Locate, price and order replacement parts as needed.

• Complete required paperwork in a timely and accurate fashion.

• Assists in the development and implementation of a comprehensive preventative maintenance program as it relates to laundry and kitchen assets.

• Essential Functions of the Job

• Able to work without direct supervision.

• Able to respond to emergency situations.

• Maintains a polite and courteous attitude toward hotel guests.

• Maintains a clear, uncluttered work area.

• Able to perform duties of Assistant Chief Engineer in his absence. Works closely and in coordination with refrigeration Mechanic.

• Additional Job Duties

• Make Manager aware of guest’s comments and complaints.

• Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook.

• Report to shift on time.

• Comply with all policies and procedures.

• Is familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by management.

• Perform a broad range of maintenance and repair duties in the hotel.

• Demonstrate leadership in instructing and performing routine maintenance on kitchen and laundry equipment.

• Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand.

• Physical requirements of the position include:

• Able to lift heavy loads (75 pounds).

• Able to work from a ladder.

• Kneeling, bending, and standing for extended periods.
  
  

Must apply in person at the Human Resources Department of La Posada Hotel. No phone calls will be accepted.

Job Overview

The Maintenance Mechanic will be responsible primarily for general maintenance and repairs in guest suites, meeting space, restaurant and common areas. Guest suite and public area entry-level preventative maintenance are included. The Maintenance Engineer will also perform some repairs on mechanical, electrical, plumbing, kitchen, and laundry equipment.

General Responsibilities

• Responsible for engineering and maintenance operations of the hotel, hotel property, restaurant and grounds.

• Responds to engineering and maintenance concerns.

• Performs and/or monitors maintenance and preventative maintenance

• projects.

• Responds to all building related safety concerns.

• Maintains departmental compliance with hotel maintenance procedures.

• Supports hotel departmental maintenance programs and executes daily,

• weekly and monthly checklists.

• Assists in the supervision of temporary maintenance associates.

• Assist management in specifying proper supplies and equipment for

• operations.

• Deals with guest related concerns.

• Maintain the guest rooms, public space, and back of the hotel areas in

• good repair by performing various tasks related to a variety of trades including carpentry, plumbing, electrical, air conditioning, painting, wall covering and tiling to ensure an attractive and well-maintained hotel.

• Must possess knowledgeable of basic hand/power tool operation.

• Clean and maintain pool and spa area.
  
  

Preferred Job Qualifications

• Previous construction or hotel maintenance department supervisory or management experience.

• At least 6 months experience in a similar capacity.

• Should have basic understanding of HVAC, electrical, plumbing and

• carpentry concepts.

• Be able to work in a standing position for long periods of time (up to 5 hours).

• Must be available to respond to emergencies when not physically at the job site.

• Ability to satisfactorily communicate in English with guests, management,

• coworkers and vendors.

• Ability to work a variety of varying schedules.

• Ability to perform assigned duties with attention to detail, speed, accuracy, follow- through, courtesy, cooperativeness and work with a minimum of supervision.

• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.

• Ability to accurately compute and manipulate mathematical calculations.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.

• Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.

• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 75 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.

• Functionality and regular and reliable attendance.

• Honesty and Integrity
  
  

Must apply in person at the Human Resources Department of La Posada Hotel. No phone calls will be accepted.